7 records
Manufacturers publish recalls, free repair programmes and quality notices, and then those notices quietly disappear into support sites. This is a cross-brand record of them, kept permanently and linked to its original source.
Unlike the reliability figures elsewhere in the archive, nothing here is an estimate. Each entry is a documented statement by the manufacturer.
If your equipment is covered by one of these, a repair may cost nothing — sometimes years after purchase.
Sony offered free inspection and repair after finding that the ornament plate on some FE 35mm F1.4 GM lenses could detach. Sony states optical performance is unaffected.
Source: Sony support
Sony offered free inspection and repair after finding that some FE 16-35mm F2.8 GM units could make the attached camera inoperable, or affect the function of the camera's rear monitor. The programme was extended to 31 March 2024.
Source: Sony support
Sony repaired affected FE 24-105mm F4 G OSS lenses free of charge until 31 March 2020, after some units failed to focus when autofocusing at a closed aperture, or drifted out of focus when the aperture was changed after manual focusing.
Source: Sony support
Nikon replaces the shutter free of charge, even outside warranty, on D750 bodies manufactured between July 2014 and September 2016 after the shutter was found not to function normally, shading part of the image.
Source: Nikon support
Nikon will service affected D750 bodies free of charge after reports that a bright light source positioned along the top border of the frame could produce flare with an unnatural shape.
Source: Nikon support
Nikon inspected, cleaned and, where necessary, replaced the shutter and related parts on affected D600 bodies free of charge even after the warranty had expired, and replaced the camera outright where repeated servicing did not resolve the problem. The programme closed on 10 January 2020.
Source: Nikon support
Service notices and quality bulletins.
Canon's first EOS R5 firmware update improved temperature detection and shooting time control in video, improved total shooting time when short clips are recorded with the camera repeatedly powered off and on at room temperature, and added messaging when overheat control is enabled alongside an external HDMI monitor.
Source: Canon support